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Save your money and your time, this item is a piece. This item arrived from Amazon and worked right out of the box. Two days later, the motor started making a loud noise, the turntable started spinning slowly, nothing was being heated and there was SMOKE coming out of one of the internal vents.SO ANNOYED - I will not purchase electronics from Amazon again; this is the 2nd item I have received that broke within a week.
Decided to upgrade and get another SHARP appliance for my new place. I usually choose sharp when it comes to certain kitchen appliances, i had a previous microwave from SHARP since 2001 and it is still running strong. Great Product. So far so good.
I am told it needs a new magnatron which seems to be a common complaint. I purchased this microwave as I needed a larger more powerful model. No more Sharp for me. Seems like this product should be recalled and Sharp should up their quality control. My previous Sharp was still operating after 15 years. This one lasted only six months.
I heartily caution anyone interested in a Sharp product to first check out warranty service availability. I took the oven to the listed location only to find a vacant residential house. I then went to hhgregg where the original purchase was made and after a lengthy wait an hhgregg "manager" begrudgingly provided me with a 800 number that led to a repair service in a city some 240 miles from my location. I purchased a Sharp R-420LW in December, 2008 from hhgregg. Sharp R-305KS 1-Cubic-Foot 1100-Watt Microwave Oven, StainlessSharp R-230KK 800-Watt 4/5-Cubic-Foot Compact Microwave, BlackSharp R-520LW Full Size Countertop MicroSharp R-520LKT Full Size Countertop Micro I located Sharp repair services on the internet and called the listed number to obtain service. In June, 2009 the sensor feature failed causing sparks and loud grinding noises to emanate from the oven. Unfortunately, I did not ask if the location listed on Sharp's website was accurate.
Sure, Mom, once I can get the door open, I can then get the manual, and then, I'll read the manual as to how to get the door open. I did a lot of research on this product and that is why I was twice as angry when I couldn't even open the door on this product. I will do more research and find another microwave. Amazon was good about refunding my purchase price plus the shipping(back). It was a Mother's day gift and I presented it to my mother. "Well, see what the manual says about this," says my mother.
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